In short, appalling. I can't recall being treated this badly by a business frankly. Maybe it's just me.
I ordered some sliders for drawers. They were 1000 mm. These were £65 post £10 carriage. With me so far?
I got a mail saying oops, our fault, we've sent you 900 mm by mistake. Charged you for 1000 mm but sent 900 mm.
Can you refuse the delivery? If you can, they'll come back to us and we'll send out the right ones.
Now, I was away from home. No one in to refuse them. I had already left a note with the courier that they were to leave without a signature. I needed them. As I was only going to be in one more day that week, this would mean that I'd have no chance of getting the sliders now for the weekend because GSF would not send another set until these had returned to base. It was too late to contact the courier and they had already been left for me at home.
I made them an offer. I suggested that I'd buy these, keep them and order another set to be delivered Weds when I was in. But, I asked for some recognition of the fact that I was rescuing their error. The logical thing would be to order a pair of 900's to set the score straight at least but if I did that, the chances were that I'd get ANOTHER pair of 900's. Still with me?
So, I had to order another pair of 1000 mm slides. This meant that they now owed me a credit for the difference between the first 900 / 1000 set. They did agree to this.
I then made the point that in fairness I should also be credited the additional £10 carriage that I had occurred in getting the right slides. They tried to argue that if I was prepared to keep the first set which was entirely my choice (well it was a forced hand really) then I'd obviously wanted two sets in the first place and therefore I'd have had to pay two lots of carriage. Are you serious?
They then offered to come and collect the original set and credit me. Maybe I should take them up on that, but now I have them, I can use them in the build - so I'd prefer to keep them I suppose. They obviously will incur a charge for collection. After pressing them further they have offered me a voucher for 10% off my next purchase. So, hands up who thinks it likely that I'll be going back then?
I said I wanted to escalate this and they told me their MD would call me. I mailed again to say he had not rung yet. I was told he had but there was no answer. I dialled 1471. Nope, no number logged. I then gave them two numbers and they said they'd call straight away. Well it's 17.00 and no call. I made it clear I was out Thursday and Friday and could not take calls. So will I hear from them? Will they refund the difference I am entitled too? Will they refund the postage I should not have incurred? Is there such a thing as a reliable Landrover?
Who knows. But if you want sliders sure get them from GSF. If you have an issue and expect it to be rectified, you might be disappointed. I've spent £150 with them and they can't even call me back.
I ordered some sliders for drawers. They were 1000 mm. These were £65 post £10 carriage. With me so far?
I got a mail saying oops, our fault, we've sent you 900 mm by mistake. Charged you for 1000 mm but sent 900 mm.
Can you refuse the delivery? If you can, they'll come back to us and we'll send out the right ones.
Now, I was away from home. No one in to refuse them. I had already left a note with the courier that they were to leave without a signature. I needed them. As I was only going to be in one more day that week, this would mean that I'd have no chance of getting the sliders now for the weekend because GSF would not send another set until these had returned to base. It was too late to contact the courier and they had already been left for me at home.
I made them an offer. I suggested that I'd buy these, keep them and order another set to be delivered Weds when I was in. But, I asked for some recognition of the fact that I was rescuing their error. The logical thing would be to order a pair of 900's to set the score straight at least but if I did that, the chances were that I'd get ANOTHER pair of 900's. Still with me?
So, I had to order another pair of 1000 mm slides. This meant that they now owed me a credit for the difference between the first 900 / 1000 set. They did agree to this.
I then made the point that in fairness I should also be credited the additional £10 carriage that I had occurred in getting the right slides. They tried to argue that if I was prepared to keep the first set which was entirely my choice (well it was a forced hand really) then I'd obviously wanted two sets in the first place and therefore I'd have had to pay two lots of carriage. Are you serious?
They then offered to come and collect the original set and credit me. Maybe I should take them up on that, but now I have them, I can use them in the build - so I'd prefer to keep them I suppose. They obviously will incur a charge for collection. After pressing them further they have offered me a voucher for 10% off my next purchase. So, hands up who thinks it likely that I'll be going back then?
I said I wanted to escalate this and they told me their MD would call me. I mailed again to say he had not rung yet. I was told he had but there was no answer. I dialled 1471. Nope, no number logged. I then gave them two numbers and they said they'd call straight away. Well it's 17.00 and no call. I made it clear I was out Thursday and Friday and could not take calls. So will I hear from them? Will they refund the difference I am entitled too? Will they refund the postage I should not have incurred? Is there such a thing as a reliable Landrover?
Who knows. But if you want sliders sure get them from GSF. If you have an issue and expect it to be rectified, you might be disappointed. I've spent £150 with them and they can't even call me back.