Michael Montgomery
Well-Known Member
Thank you Frank were all learning from this.
6 years Wow that's amazing know how.
6 years Wow that's amazing know how.
Just had a phone call from Toyota dealer who said the radiator was out of warranty and there would be no payment. Explained warranty was an add on and had he ever heard of Sales of Goods Act to which he said "Yes" and offered me a free service and pass my complaint to Customer relations WTF. By this time I decided to get personal and said I bought the rad off you so why the hell can't you just bloody pay yourself. I'm not interested in any more irrelevancies. LONG PAUSE then he said £200 to which I replied if I went to Ombudsman I would ask for full figure so very minimum I would accept was £300 NOW. He agreed to this so matter over. Now he obviously has his own money through the dealership to pay so why all the fuss ?
Just had a phone call from Toyota dealer who said the radiator was out of warranty and there would be no payment. Explained warranty was an add on and had he ever heard of Sales of Goods Act to which he said "Yes" and offered me a free service and pass my complaint to Customer relations WTF. By this time I decided to get personal and said I bought the rad off you so why the hell can't you just bloody pay yourself. I'm not interested in any more irrelevancies. LONG PAUSE then he said £200 to which I replied if I went to Ombudsman I would ask for full figure so very minimum I would accept was £300 NOW. He agreed to this so matter over. Now he obviously has his own money through the dealership to pay so why all the fuss ?
thanks for the detailed reply frank, ill follow it to the letter..Only the Managing Director of the garage you paid your money to is answerable. So important to get his name and ask him to put you in his diary for a meeting. Take a notebook and ask for his name and title and write it down. Ask him if he has authority to talk about your dispute.There is no point in him referring you anywhere else eg the body shop as you have no contract with the body shop. So don't be fobbed off and keep your eye on the target. If you phone the Motor Industry Ombudsman website they will be able to tell you whether or not your garage is in the scheme. Also the warranty is irrelevant as a product or repair should last a reasonable length of time. You are claiming under Sales of Goods Act. Paintwork should last the life of the car even if it's a repaint/repair.
It's important to write a letter and take it with you and put it in his hand and make a diary note. They then have 2 months to reply in writing. If you don't get a letter in that time that is deemed as a non resolve.
These people know the rules better than they let on. They just act dumb so whatever you say they will understand.
My learning about all this started a few years ago when I bought my 100 from Jemca Croydon. It came with a certificate saying the car had been prepared "To the highest possible standard". When I got it home I found a host of things wrong including a massive hole in the (flat) spare tyre. They sent me a cheque for over £1000 to cover the parts needed which I fitted myself. Now here's the thing....nearly 3 years later I found that the rear air con had been disconnected, they had obviously sold it to me like that. I got a quote off local Toyota for repair which was £1200. I Phoned Jemca who just laughed at me. Anyway in the end they sent a cheque for £800 towards cost of repair. This was another garage which were a member of the Motor Industry Ombudsman.
I think the ombudsman works along the lines of Sale of Goods Act and law on contract. Under the latter you have 6 years to bring action against the garage. It's not a matter of things tailing off and then expiring at 6 years. You could have been supplied with a car with an engine that would not start. You don't have to claim straight away. Your claim is theoretically just as strong if you left it for 5 years, Obviously easier to claim straight away though.
This really pisses me off, we are basically ripped off by Toyota uk. There service and after care should be impeccable.