- Joined
- Jul 24, 2015
- Messages
- 980
- Country Flag
The short version is:
DON'T BUY YOUR BRAKE HOSES FROM HEL PERFORMANCE
The slightly longer version:
They are not the company they used to be. I wanted some brake hoses made up for the 105. Since they are different to an 80 I arranged to send the original hoses to HEL for them to use as a template to make up some new ones. That was 8 weeks ago. Originally they said they would need to machine some new parts so it would take 1-2 weeks to deliver, which is fair enough, but after 2 week nothing had shown up and this is where things started going downhill.
First they said they were waiting for some "metal" to come in, then I was told there were more important jobs on the production line (both are probably fair enough on their own and in context), but the problem is that the story kept changing and I never felt like I was getting a proper answer.
But most annoyingly is that for the last 4 or 5 weeks I keep getting promised a delivery date, and the date comes and goes without any communication from them to inform me of the delay, or apologies, or explaining and arrange a new delivery date. I have to call them every time, and every time they say " oh hiya, I don't really know let me ask" *long pause while he talks to someone* "yeah we don't really know"
I could go on but I wont.......
They used to be the go to company for this sort of thing but they're resting on their reputation, and with this shitty service will be losing market share to their competitors.
So, basically go to someone else.
DON'T BUY YOUR BRAKE HOSES FROM HEL PERFORMANCE
The slightly longer version:
They are not the company they used to be. I wanted some brake hoses made up for the 105. Since they are different to an 80 I arranged to send the original hoses to HEL for them to use as a template to make up some new ones. That was 8 weeks ago. Originally they said they would need to machine some new parts so it would take 1-2 weeks to deliver, which is fair enough, but after 2 week nothing had shown up and this is where things started going downhill.
First they said they were waiting for some "metal" to come in, then I was told there were more important jobs on the production line (both are probably fair enough on their own and in context), but the problem is that the story kept changing and I never felt like I was getting a proper answer.
But most annoyingly is that for the last 4 or 5 weeks I keep getting promised a delivery date, and the date comes and goes without any communication from them to inform me of the delay, or apologies, or explaining and arrange a new delivery date. I have to call them every time, and every time they say " oh hiya, I don't really know let me ask" *long pause while he talks to someone* "yeah we don't really know"
I could go on but I wont.......
They used to be the go to company for this sort of thing but they're resting on their reputation, and with this shitty service will be losing market share to their competitors.
So, basically go to someone else.
Last edited: