I realise in transport things go wrong Karl. What really annoyed me was what happened after it 'went wrong'.
Delivery slot was 16:27 to 17:27, so I made sure I was in by 16:00.
At 17:40 following a no delivery I called to ask if there was a problem. I was told the driver was running late and would definitely be with me by 20:00, the guy in the call centre said he would txt the driver and call me back in a couple of minutes with a new ETA.
I called again at 18:45 to ask what was happening as I had not heard anything. I was again told it would definitely be with my within the next hour and a quarter, 20:00.
At 19:55 with no sign of the driver I called again. This time I was told, the driver had called in at 17:00 to say he had finished for the day.
I was ferkin fuming as we were supposed to be going out that evening and I cancelled just to make sure we were in to receive the battery.
The following day it arrived and I asked the driver what had happened the previous day. He said when he left the depot that morning he knew there was no way he was going to make all the drops that day. Apparently UKMail expect their drivers to over achieve which obviously puts them under pressure, he went on to say that the folks in the call centre will tell the customers anything just to get them off the phone. If they had been straight with me I would have been fine, but their pish taking was out of order.
The packaging around the battery was falling apart and the battery could clearly be seen sticking out of the bottom..... so, when asked to sign for it I refused.
Would I buy from Battery Megastore again, yes of course I would as not only was the price unbeatable, but they were super efficient with their dispatch time.