This is an Export Certificate issued by the UAE Government when I purchased my brand new car. I sent it to DVLA when I applied for my registration.
According to the DVLA it is PROOF the car is a used vehicle, previously registered in Jan 2021. It is the ONLY document the DVLA would accept as proof of the vehicle’s age and status. They even refused to recognise the VIN plate as evidence that it was in fact built a month AFTER the date THEY chose to declare it was registered.
Now as far as anyone else can see there is no such ‘evidence’ on this document.
I’ve been trying to get ‘Stan’ registered since June. The Registration I was finally issued at the beginning of August stated that Stan was originally registered overseas in Jan 2021. Wow! He wasn’t built until Feb!
Anyhow I had to follow ‘procedure’ to complain and fight them. I had to write to the department and ask for it to be corrected, along with my name they got wrong and the date from which they were charging tax which was July when their own letter to me stated it wouldn’t be charged until August.
Well the employee that responded basically said he was right and it wasn’t being changed, except my name when he saw had be “keyed incorrectly” so he sent me a new one… on which he spelled my name wrong again!
So I made a complaint to the ‘complaints team’… stage 2 of the process…. 2 months no response.
Stage 3 write to the CEO…
Oh but the CEO’s office just passes it to the Complaints Team… no reply
So second email to the CEO and it gets passed back to level 1! WTF!! If I write to the CEO I expect a reply from their office not the office I’m complaining about.
So the Head person (thought I better edit that term lol) at level 1 tells me he is right. They use the Export Certificate to gather the information. According to him they don’t make up dates (rofl rofl) and the Export Cert is proof the car is used. (Which it isn’t). They do not except a VIN plate or anything else as proof!!! WTF So where on this export cert is the date of registration as JAN 2021 stated???
So I tell him to pass this back to the CEO’s office and it needs now to be referred to the Independent Complaints Assessor, he passes it to the internal complaints team… who write and tell me as this is the first time they have this according to protocol it has to be handled by them… (they’ve had it from me and from the CEO’s office already so it’s the 3rd time).
So I write again to the CEO’s office. I am being passed around in circles…
I also email the RTA in Dubai (Road Transport Authority) and ask them to clarify. They point out the obvious (well obvious to everyone other than DVLA) that there is no registration number on the Export Cert so it shows it has not been registered in Dubai. And an export cert is just that, a cert to say I can export the vehicle, doesn’t matter if it is new or used.
I send these two emails to CEO at DVLA.
So I then get a response from bottom level again to say the additional evidence I supplied shows it is a new car after all.!!! Well Well Well… I didn’t send any new ‘evidence’ just someone else telling them they were wrong and dumb!
(If they still hadn’t accepted this I would have told them to start Criminal Proceedings against me as I am obviously making a false statement if they are not making up stuff I am… Their application form for the Reg has in bold type “making a false declaration is a criminal offence”) That would have been interesting!
So they finally accept it as a new car not 18 months old. But of course NO admission of them being wrong or any apology.
I have yet to receive the document so we’ll see what is wrong this time!
So they devalued my car by making it 18 months older than it is. Oh and if I make a false declaration on the application it is a Criminal Offence but they can do so no problem!
Today I won. They have finally agreed that it was new after all. Of course no apology or admission that they were wrong or that their ”correct procedure” is wrong…